• Designed a referral process flow for KeyBank’s CRM software that was used across 980+ branches

• Enhanced the first version of the escalations process at KeyBank, leading a reduction in user error by over 24%

• Designed usability enhancements, including multiple profile capability, system simplification and features at KeyBank that helped improve usability scores up 35.5%

• Built AncoTrans’ first logistics app, a European trucking organization with annual revenue that exceeds $100M.

• Built a user-friendly website for the product launch of Acessa Health, which was later acquired for $80M.

• Studied Italian this past year in Florence, Italy and just took my exam for Level B2 Italian.